1. General Information

1.1 Ownership: The website is owned and operated by Ceylon Gem Co.
1.2 Modifications: We reserve the right to update or change these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.

2. Eligibility

2.1 To use our website, you must be at least 18 years old or access the site under the supervision of a parent or legal guardian.
2.2 By placing an order, you warrant that all information provided is accurate and complete.

3. Return Process

To initiate a return:

1. Contact us at  info@ceylongems.com or call us at (+94) 77 275 5111 / (+94) 78 777 7888
   within 14 days of receiving the item.
2. Provide your order details, including the order number, item(s) being returned, and the reason for the return.
3. Once approved, we will provide instructions on how to ship the item back to us.

3. Products and Pricing

3.1 Product Availability: All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice.
3.2 Pricing: Prices listed are in Sri Lankan Rupees (LKR) unless otherwise specified. We strive to ensure accurate pricing, but errors may occur. If we find an error in pricing, we reserve the right to cancel your order or offer the item at the correct price.

4. Orders and Payments

4.1 Order Confirmation: Once you place an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order.
4.2 Payment Methods: We accept secure payments via PayPal, Visa, MasterCard, and other payment gateways displayed on the website.
4.3 Order Cancellation: You may cancel your order before it is shipped. Once shipped, cancellations are not permitted.

5. Shipping and Delivery

5.1 We offer shipping within Sri Lanka and internationally. Shipping fees and delivery times will be calculated at checkout.
5.2 Ceylon Gem Co. is not responsible for delays caused by shipping carriers or customs clearance.
5.3 Risk of Loss: The risk of loss passes to the customer upon delivery to the shipping carrier.

6. Returns and Refunds

For detailed information, please refer to our Return and Refund Policy. Key points include:

• Returns must be initiated within 14 days of receiving the item.
• Items must be in their original condition with tags and packaging intact.
• Refunds will be processed within 7–10 business days upon approval.

7. Intellectual Property

7.1 All content on this website, including text, images, logos, graphics, and designs, is the property of Ceylon Gems Co. or its licensors.
7.2 You may not reproduce, distribute, or modify any content without prior written consent.

8. User Responsibilities

8.1 You agree to use the website only for lawful purposes.
8.2 You must not:

• Post or transmit any harmful, offensive, or illegal material.
• Attempt to gain unauthorized access to the website or its systems.

9. Limitation of Liability

Ceylon Gems Co. is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our maximum liability is limited to the amount you paid for the product or service in question.

10. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising under these terms will be resolved exclusively in Sri Lankan courts.

11. Privacy

Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal information.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Phone: (+94) 77 275 5111 / (+94) 78 777 7888
• Email:  info@ceylongems.com