Privacy Policy

Effective Date: February 26, 2025

Ceylon Gems Co. values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We collect different types of information, including:

a. Personal Information

• Name
• Email Address
• Phone Number
• Billing and Shipping Addresses

b. Payment Information

• We process payments securely through trusted third-party services like PayPal, Visa, and MasterCard. We do not store your payment details on our servers.

c. Account Information

If you create an account, we may collect:

• Username
• Password

d. Browsing Data

• IP address
• Browser type
• Referring/exit pages
• Time and date of access
• Device type and operating system

e. Cookies

We use cookies to enhance your browsing experience, personalize content, and analyze traffic. For more information, refer to our Cookie Policy.

2. How We Use Your Information

Your data is used for the following purposes:

• Order Fulfillment: Process and deliver orders placed through our website.
• Customer Support: Respond to inquiries and provide assistance.
• Marketing: Send promotional emails, newsletters, and special offers (with your consent).
• Security: Protect against fraud and unauthorized access.
• Improvement: Analyze user behavior to improve website functionality and services.

3. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your data with:

• Service Providers: Third-party services such as payment gateways, email marketing platforms, and delivery partners.
• Legal Obligations: Government authorities if required by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

4. Security Measures

We implement robust security measures to protect your data, including:

• Secure Socket Layer (SSL) encryption for data transmission.
• Regular security audits and updates.
• Restricted access to personal information within our organization.

5. Your Rights

As a user, you have the following rights regarding your personal data:

• Access: Request a copy of your personal information.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal or business retention obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Cookies: Manage cookie preferences through your browser settings.

To exercise any of these rights, contact us at info@ceylongems.com .

6. Third-Party Links

Our website may include links to external websites (e.g., social media platforms like Instagram, Facebook, and TikTok). Please note that we are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies before sharing any information.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have unintentionally collected such data, please contact us for deletion.

8. Cookies Policy

Cookies are small files stored on your device that help us enhance your experience. We use:

• Essential Cookies: Necessary for website functionality.
• Analytical Cookies: To understand user behavior.
• Marketing Cookies: To deliver personalized advertisements.

You can disable cookies through your browser settings, but this may limit certain website features.

9. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

• Phone: (+94) 77 275 5111 / (+94) 78 777 7888
• Email:  info@ceylongems.com